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This is an easy guide how to read tickets...
<Arcemu>
First you will need GMH (Gamemaster Helper) Addon Arcemu:http://www.filedropper.com/gmh-addon

Extract it to Interface/Addons in your wow folder
Then start wow and check so its not "Out of date" or disabled



Login and join this channel.
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Start GMH


Click "Tickets"


Click View


Now you can Revive, Summon, Appear, Whisper, Delete(ticket) & close

When a player makes a new ticket and you are in gm sync channel this will popup on your screen


If you have .gm on when you whisper a player it will look like this